Delivering More Than Meals
Cody Richardson, a patient services attendant in the dietary department at Nash UNC Health Care, is known for making a positive impact on patients and families. Aside from ensuring patients receive the meals they order while they are at Nash UNC, Richardson takes time to make connections with patients that help with their healing process.
Just recently, the daughter of a patient who spent two weeks at Nash UNC raved about the impact Richardson made on her family.
“On behalf of my mom, myself and family, we’re thankful for the wonderful care she received. We want to recognize and thank Cody Richardson from the dietary department for going above and beyond for her. She made us aware that he always took the time to offer and assist with setup and any other help needed with her meal deliveries. He was extra courteous, respectful, and an outstanding employee,” explained Melissa Richardson (who has no relation to Cody Richardson).
Richardson believes he is able to make an impact on others because he views his job as much more than bringing a patient a meal.
“I try to help out however I can because I am here to help make their stay better any way that I can. For me, it is more than just bringing a patient a meal, it is about connecting with them and helping bring a smile to their face if I can,” Richardson explained. Mark Hyde, Director of the Nash UNC dietary department, is not surprised by the compliments and exceptional feedback he receives about Cody Richardson from patients and families.
“Cody is a great team player and is always willing to help out in any situation. He has a great personality and is such an all-star. If you have the opportunity to be in the presence of Cody, you can’t help but appreciate his compassion for people,” Hyde explained.
And it’s that compassion and love for people that Richardson says he enjoys most about his job.
“I just love meeting new people. This role allows me to interact with so many people each day. I enjoy getting to know patients and families while trying to help make their stay better. I love my job because of the people I serve and the people I work with,” he said.
While Richardson has received several accolades over the years at Nash UNC for his above and beyond service and ability to connect with patients and families, he is also known for going the extra mile for his colleagues as well.
“Cody is the true representation of a ‘genuine’ soul. He carries a constant smile that brightens your day and he speaks to you every single time. He has a way of making you feel like you are the only person in the room. Anytime I’ve needed something for the unit or a patient, he has gone out of his way to help meet that need and has done so without hesitation. I’ve never heard anyone speak ill of him. I don’t know how to explain it, but he truly has a light that follows him,” said Crystal Cherry, director of the fourth floor at Nash UNC.
Amy Dew, the IV and float pool manager at Nash UNC, echoed Cherry’s sentiments.
“Cody always has a huge smile on his face and speaks to everyone he encounters in the hallway, asking them how their day is. He is polite, kind, and respectful and is a great asset to the dietary department. I know if he brightens my day with his smile, he does the same thing with each patient that he encounters,” she said.
But if you ask Richardson, what others perceive as him going above and beyond is just a normal part of who he is and how he works.
“I just feel you should treat others how you want to be treated. A kind word and a helpful attitude can go a long way, including helping patients and their families heal. I am just happy I can be a small part of that.”