We Strive to Keep You Safe

Maintaining health for you and your loved ones is always important, but decisions about getting care during this uncertain time can be confusing and even a little scary. At Nash UNC Health Care, we’re constantly monitoring and adjusting to make sure we are safely and effectively providing the care you need.

Are clinic or office visits safe right now?

Yes, please don’t put off your health needs. If you have an upcoming primary or specialty care appointment, we encourage you to keep it. We’ve taken many steps to protect your health during an in-person visit, including:

  • Enhancing cleaning between patients, including more frequent deep cleaning of our facilities
  • Changing the setup of our waiting rooms to allow for physical distancing
  • Implementing a patient mask policy
  • Health screenings upon entrance
  • Ensuring COVID-19 patients are receiving care from dedicated teams in physical locations separate from all other patients
  • Providing our staff with adequate personal protective equipment
  • Limiting visitors to reduce the risk of physical contact

Current Visitor Policies.

How do I know when to go to an in-person appointment?

Virtual VisitsVirtual Care Options

Learn about the types of virtual care options and the benefits of each.

Virtual visits allow Nash UNC Health Care providers to offer quality care for many types of appointments. But some health concerns require a physical examination and/or testing, as do some forms of treatment. Talk with your provider and they will help you decide which type of appointment is best.

What should I expect during an in-person appointment?

Different precautions will be taken place depending on the type of appointment or procedure. Overall, patients can expect:

  • Wellness screening – Prior to coming in you’ll be asked a series of questions to make sure an in-person visit is still safe and appropriate
  • Temperature – You may have your temperature taken before entering a facility as an added precaution to ensure your safety and that of our staff and healthcare providers. 
  • Masks – Everyone entering will be given a face mask which must be worn securely during the visit. Masks lower the risk of spreading or catching the coronavirus through coughs and sneezes.
  • Appearance – Your provider may be wearing more protective gear than you’re used to seeing – including a mask, gown and gloves.

Mask Policy for Patients, Visitors, and Staff Members

Nash UNC requires all patients, visitors and staff members to wear a mask while on the Nash UNC campus. Masks will be issued upon arrival if you do not already have one. Please wear the mask when in common areas or within 6 feet of others. Wearing a mask is one of the best ways to reduce COVID transmission. 

Additional personal protective equipment (PPE), such as gowns and gloves, may be required depending on who you are visiting and that patient’s situation. 

What if I have an emergency?

Emergency medicine is all about giving you care in the safest way possible. Our emergency department has put in place processes and procedures to ensure everyone gets the care they need without being exposed to other illnesses like COVID-19.

Do you think you have COVID-19?

If you are concerned that you may have COVID-19, experiencing symptoms of COVID-19 or have been exposed to the virus, you should be tested. Getting a test is the best way to protect your family, friends, and loved ones.

Find a testing site

If you are having difficulty breathing, call 911 or seek immediate treatment

Effective Handwashing


Hand washing is an important part of preventing illness, but what is the best way to wash your hands? The Centers for Disease Control and Prevention explains their recommendations in the video below.

Watch Video

Caring for Yourself at Home

home care

The CDC suggests 10 things you can do to manage your health at home if you have possible or confirmed COVID-19.

Learn More