Alert

Medical Records

Count on Nash UNC Health Care to keep your medical records safe and confidential. Work with our health information management staff to request a copy of your records or release them to an authorized provider.

Your Online Medical Record

Sign up for a free My UNC Chart account to access your electronic medical record for visits and services that occur on or after September 22, 2018. You’ll see details about the care you receive from Nash UNC and other UNC Health Care providers. My UNC Chart is a secure online “patient portal” that allows you to manage appointments, get select test results, see doctor visit summaries, and view hospital admissions.

Online Medical Records Before September 22, 2018

Log in to our previous patient portal, My Nash Chart, to access your electronic medical records at Nash UNC for visits and services that occurred before September 22, 2018. My Nash Chart is a secure health management online “patient portal.” You can view lab and radiology results, your health record and request an appointment through My Nash Chart.

How to Request Your Medical Records

Fill out an Authorization for Disclosure of Health Information [PDF] form to get a complete copy of your Nash UNC medical record or authorize us to send your record to a provider for follow-up care.

Complete, sign, and return your form to Nash UNC by:

  • Fax – 252-962-8291
  • Mail – Nash UNC Health Care
    2460 Curtis Ellis Drive
    Health Information Management
    Rocky Mount, NC 27804
  • In-person drop off – Check in at the Nash General Hospital main entrance for directions to our office.

Send Your Medical Records to a Provider

The provider on your authorization form may receive your records for follow-up care. We can fax your records the same day we get your request at no charge. We don’t fax medical records for non-patient care purposes.

Ways to Receive Your Medical Records

When you ask for a copy of your medical records for personal use, copying fees will apply. You’ll get a bill in the mail from CIOX Copy Service with your medical records.

You have the option to receive your medical records by:

  • Mail – Processed within three to five business days of receipt of your completed form (fees apply)
  • In-person pick up – Get your records at our health information management department once we notify you they are ready for pick up

How to Update Your Medical Records

Request a change to your protected health information (PHI) with the Medical Records Amendment Form [PDF]. Complete and submit your form to the health information management department by:

  • Fax – 252-962-8291
  • Mail – Nash UNC Health Care
    2460 Curtis Ellis Drive
    Health Information Management
    Rocky Mount, NC 27804

Nash UNC Health Care must act on your request for an amendment no later than 60 days after receipt of your request. If Nash UNC Health Care is unable to act on the amendment within the required 60-day time limit, Nash UNC Health Care may extend the time for such action by no more than 30 days, provided that:

  • A Nash UNC Privacy Officer provides you with a written statement of the reasons for the delay and the date by which action on the request will be completed; and
  • Nash UNC Health Care may have only one such extension of time for action on a request for an amendment.

You’ll receive a written notice of acceptance or denial of your amendment request.

Contact Us

Questions about your medical records? Call 252-962-8130 to talk to our health information management team. Our office is open Monday through Friday from 8:30 a.m. to 5 p.m.

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