Alert

Wait Time is Down. Patient Ratings Are Up.

We’re working hard to improve your Emergency Department experience. 

Improving the Overall Patient & Family Experience

That means that our patient satisfaction ratings are better than 97% of hospitals in the nation. Our patients are also much more likely to recommend our Emergency Department to a friend or family member, with a 61-point increase in that ranking over the last year. 

Nash UNC Healthcare Emergency Department Patient Rating Graphic

Getting You in Front of a Provider Faster

The average time before patients see a doctor has dropped from 60 minutes to 22 minutes in the last year. This means you get the answers and care you need sooner. We’re continually looking for ways to make the department more efficient and hope to lower this average wait time even more in the future.

Nash UNC Healthcare Emergency Department Wait Time Graphic

Striving to Keep You Comfortable and Informed

We have increased our focus on keeping patients and their family members comfortable and informed throughout their experience in the Emergency Department, and our patient experience surveys prove it’s making a difference. We have improved from the 7th percentile to the 98th percentile in one year in the categories of caring about our patients and keeping them informed. Ratings of our doctors have improved from the 12th to 99th percentile in one year, and nurses from 27th to 98th percentile. Again, this means our doctors and nurses are performing better in patient experience than those in 98% of other hospitals nationwide.

You Can Help Us Continue to Improve

We strive to provide the very best care for our patients. If there’s anything we can do to provide a better Emergency Department experience, please let us know. You can contact our Patient Experience department by filling out this form

Read two recent articles from the Rocky Mount Telegram outlining our progress.

Hospital Works to Speed Emergency Care
Published on September 24, 2018
https://www.nashunchealthcare.org/about-us/news-media/2018/hospital-speed-emergency-care/ 

Nash UNC Health Care Sees Patient & Family Experience Improvements
Published on July 18, 2018
https://www.nashunchealthcare.org/about-us/news-media/2018/nash-unc-health-care-sees-patient-family-experience-improvement/

Our patients are noticing our improvements.

Since September 2017, we’ve improved from just the 13th percentile to the 97th percentile in how our patients rate their overall experience in the Emergency Department.

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